Frequently Asked Questions (FAQ)
Product Information - Wedding
+ What is the size of the invitation card?
All our wedding invitation cards are 5” x 7”.
+ What if the artwork is slightly off center?
This is due to the tiny variance which inherent in mechanical printing. When machine cuts the final product, the blade cannot be guaranteed to be exactly in the same place for a large number of print products. So, we always try to trim as accurately as possible, it’s natural for the trim line to vary slightly in one direction or the other with a slight variance of 0.01cm – 0.1cm.
+ What is the paper weight of the invitation card?
We have 2 types of card.
Signature is matte bright 270gsm white high-quality acid-free paper with a crisp scala texture. If you are looking for simple but want to have some texture which could show your inner style, this is perfect.
Pearlescent Luxe is fine quality 300gsm metallic pearlescent paper with iridescent shimmering metal-effect alloys. It adds a little glamour to the whole card. This material is always All-Time-Favourite. But, for the darker background, the shimmering effect is not obvious which we usually recommend customer to take Signature material instead.
+ What if I want to have other paper size?
We are so sorry, we design according to 5”x7” size, so the artwork perfectly suits a 5”x7” card. We do not recommend other sizes.
+ Do you provide other wedding stationery? How do I order?
Yes, we do. If you are looking for designs that are not available in the website, lease drop us an email or text us through Facebook messenger for the update. We will be happy to assist you.
+ May I see samples before ordering?
Yes, we actually ship wedding invitation sample to your doorstep. Just click here for more information. We are offering the free wedding stationery sample and you only need to pay the shipping fee. Free sample is limited to first order only.
+ Do you provide envelopes for my wedding invitation cards?
Yes! Our signature envelope is red color and weight at 120gsm. they are complimentary with our wedding invites.
Need extra luxe envelopes? Yes, we have it! Our premium series are premium paperstock weight at 120gsm while luxe series are pearlescent shimmer paper weight at 200gsm. Just upgrade it when you purchase your invitation cards. Please take note that all our premium and luxe series are custom made and may be low in stock. It takes time up to 4 weeks to restock. Please order earlier if you need luxe series envelopes.
+ What if the colour is different from the digital artwork?
Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently.Colors will appear differently on different material depending on the absorbency of the material. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
Color consistency may also occur within the same print run (Eg. The colour of each individual printout in a single print run may differ from each other by up to 10%). It may also occur in separate print runs of the same artwork on separate occasions (Eg. When reprinting a print job using the same artwork used previously, colors may also differ by up to 10% even though the same artwork is being used.)
+I'm not sure what to fill in my wedding invites. Can you help me?
First of all, you can check on HERE for complete guide on how to craft your perfect wedding invitation card.
Or you can just select 'Need A Helping Hand On Personalisation' when you selected your wedding invitation card. Just fill in the form and our designer will send you a digital proof before printing.
If you have more questions, feel free to contact us via live chat or email. We are happy to help.
+How to use the online personalisation? Will the printout be based on the design I edited?
You can check our tutorial at HERE.
No worries, our designer will adjust and perfect the artwork and send a digital proof before printing. We will only proceed to print once we get the green light from you.
+Why is the unit price shown different from what I divided from the amount?
The 'as low as' unit price is calculated based on the highest quantity of the particular item. If you buy more, you can actually save a lot more.
+ How to track my order?
We will send your AWB through email. And you can track your order with the link provided in that email.
+ How to order?
- Choose the theme and design you love.
- Select your quantity and pick the option that you prefer.
- Add to cart.
- Checkout. Key in your details and proceed to payment.
- Payment received and designing work start.
- Digital artwork proof up to 2 revisions (For customization and wedding products)
- Printing and production.
- Delivery to your doorstep.
+ What is the payment method?
We accept PayPal. If you don’t have a PayPal account, you may register at www.paypal.com. It is easy and fast.
Alternately, you may do a bank transfer to our main company at the details as below and send us your payment slip together with your order details to email@example.com. We will proceed your order accordingly and send you the wedding details we need from you.
Glammories Enterprise | 3198342610 | Public Bank
+ Is the transaction secure?
Every transaction in Art In Card are made through PayPal. We do not process any credit card transaction nor store your credit card information on our server.
+ How many days will it take for the production?
For wedding invites and stationery Once we have received your payment, we will send your proof within 2 to 4 working days, once your final proof is confirmed, It takes up to 3-4 working days for printing.
For gift and decor It takes up to 3-7 working days for production. Item will be despatched on the next day for delivery.
+ How many days will it take for the delivery?
Please take note that these are based on the estimated delivery duration after production of finished product (Please refer here to find out how many days will it take for production)
West Malaysia – 2 to 3 working days
East Malaysia – 3 to 5 working days
Singapore, Brunei – 5 to 10 working days
Australia, Hong Kong – 7 to 14 working days
You may track your order easily here.
**When peak season, example New Year, Christmas or a long holiday, courier service might delay.
+ When should I order my wedding invites?
It’s best to order 3 to 4 months before your wedding date.
+ What is the shipping fee?
Peninsular Malaysia – RM19.50
East Malaysia – RM48.90
+ Do you provide international shipping?
Yes, we do! Kindly check your shipping fee at the checkout page. Just key in your address, the rate will show up.
For other countries, please send in your request to firstname.lastname@example.org or leave a message on our Facebook page through Facebook messenger. We will give you a quote as soon as possible.
+ Do you provide self-collection service?
So sorry, we are fully online based business so we do not have self-collect service. All our cards are by shipping only.
+ Are there duties for international order?
The import duty ranges between 0% and 30%, depending on import country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Art In Card has no control over these charges, nor can predict what they may be.Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. For more information, please contact us.
+ Do you have a wholesale or a referral program?
Whether you are a wedding planner or influencers that love to promote our products, we welcome you to join us and be a part of us. Sign up now at HERE.